"My only issue is one that still persists after installing Cobb; I have an issue keeping the change in my pockets when I step on the gas."
Bimmerpost customer that updated his map to our new v4.02 beta maps, which resolved all of his problems save one...
"I just wanted to personally thank you and Cobb for standing behind their products and having outstanding customer service. I really appreciate what you guys have done for me. You guys make fantastic performance parts and actually stand behind your products, that is very comforting to know and i will not hesitate to buy more Cobb products in the future."
"Some of the best engineered parts I have ever had a chance to work with. Put the exhaust, SF intake with airbox, Accessport programmer, turbo heat shield, battery hold down on a 12' WRX awesome fitment on all the parts. Thank you for quality parts."
"So I'm super excited by the immediate improvements in Shifting - smooth as butter now love it. Turbo response - super on the money, very little hesitation now and pulls strong all the way up. Previously I had a big hicup from 3rd to 4th. Power - wow amazing...I had a bit of traffic but I was on a back road and tapped that throttle got her up to 17.2 PSI with no drop off at all. Amazing! I am super impressed with the stellar folks at Surgeline Cobb tuning. I can't wait to start the downpipe and CAI :P "
"Dear Cobb Tuning, I just flashed the ECM on my 2011 Subaru WRX STi wagon using the Accessport I purchased from you a couple of weeks ago. Nothing crazy - just the Stage I map for 91 octane gas. No other mods to the car (at this point). You have given me a completely different automobile. I loved it before, but it was a little lurchy at low RPMs, and definitely had some flat spots in the power curve, not to mention the sharp cutoff at the rev limit. Now there is ample power across the rev band, and the car pulls right up to the rev limit. But what I wasn't expecting is that the car is now so much more refined. The lurchiness is just gone. The car is much easier to pilot around the streets of Seattle, whether or not I'm pushing it. What was a great car is now an amazing car - truly a joy to drive. Not to mention the fact that a second grader could easily follow your installation instructions. I thought I must be missing something because it was so simple. I don't know how you guys managed to beat Subaru at their own game. They designed the bloody car but it took you all to tune it properly. It is now the car it was meant to be. Thank you!
"Shayne, You guys are awesome... Every single person involved. I never expected such a quick turnaround and was shocked you guys did the work for free. It works like a charm! Not sure what all you guys did on the internals, but it seems faster on top of having a working screen. Wish the honda development would have worked out for you guys, but I can understand the reasons and narrowing focus to boosted engines... I really appreciate the superb service. You guys rock!"
"Received! Thank you so much, Shayne. You're one of the reasons (great customer support) that I've stuck with COBB since 2003. Your (now old school) COBB Club Spec Kit I had installed on my 2002 WRX made that car amazing. It ran flawlessly for 90,000 miles, right up to the day I traded it in on my '08 STI. When the sales manager at Mark Miller Subaru in Salt Lake took it for a test drive, he came back grinning from ear to ear. The Accessport I got last year for the '08 was a snap to install and brought noticeable new life to that car at stage 1. When I visited Mark Miller Subaru South Towne in June, 3 years and 7 days after I bought the '08 STI, I had no idea I'd be driving an '11 STI sedan off the lot, because their website showed no inventory. I bought the '11 (pre-owned, with 2598 miles on it), and insisted on getting my COBB license plate frame off the back of the '08 (it's part of my cars' tradition since the '02 WRX). So there I was, 900 miles from home, and no way to uninstall the Accessport. In fact, I didn't even think about it until I got the '11 home. And today, Sir, you made my day! I'll ship the Accessport and documentation in on Monday. Thank you, and thank COBB for many miles of driving pleasure. All the best,"
"Thank you very much for your support.I am very pleased for your quick and prompt response to my problem. I will recommend your support as an outstanding service to our Greek community of RX-8 ( www.rx8forum.gr)"
"Thank you so so much. I woke up this morning and I got your email and I am off to work. Thanks for staying late and hooking me up. The car is running great. You and Cobb are the best. I am a lifelong customer and advocate."
"I once again want to say "thank you" for all the help with my AP I'm 100% satisfied and will continue to spread the word about your awesome products."
"If I have any problems, I'll just give you guys a call back. You're always great on the phone."
"No problem, it's actually reassuring how important quality is to you guys. Thanks a lot."
"Stephen, Thank you for your quick response, I think you guys at COBB do great work and I look forward to purchasing many products from you for my 2011 WRX."
"I spoke with Steven at COBB about making a Cosworth drop in map for stage I. They responded to my email and said they are working on making one. Cobb not only makes an very amazing value with their research and dyno proven products, but their commitment to developing safe hardware and mapping for our community and their customer service show their professionalism and industry know-how. Thanks Cobb! Can't wait to get that map Stage I Cosworth map (and others!):D "
"I hope I am sending this through the proper channel: Just wanted to send a thank you. Steve (not sure of his last name) helped me with a lot of questions I had yesterday. He was assisting and walking me through the process to flash my vehicle (this was a separate call about two weeks ago) and run a data log to monitor af correction/learning 1. Probably a real simple process for you guys, but I don't know much ... I am still learning. haha Steve was very helpful and a great asset to your company. I am very pleased that I purchased Cobb.
2007 WRX, Cobb Catted Downpipe, Stage 2, The car is running great!"
"Hello and Good Afternoon! I had a great time at the First Thursday on Apr 7th at your Austin, TX facility. My kids really enjoyed it as well and look forward to more in the future. It means a lot to me that you treated my kids with dignity and respect as most people out there will not take the time of day especially when someone has their kids with them. Your staff took the time to throw some football with them, talk with them, and offer them drinks and snacks Your hospitality is the best our there! I look forward to dealing more with Cobb tuning in Austin. Thanks,"
"BMW Owner:Power is impressive. Now if you could do something about my gas gauge, it seems to be malfunctioning. It keeps telling me that I need to fuel up (again). Thanks for your support and help."
"Hi Stephen, No worries, and thank you for getting this my way. I wanted to give you major kudos for your prompt response and help with my tech issues. Rare these days to be able to work with a person and a company who is so willing to help their clients. Looking forward to working together long term...I think I've become a Cobb Tuning fan for life! Happy Holidays!"
"Again thank you for you speedy reply. I ordered my COBB AP and look forward to putting it to use. Im thinking I might order the COBB downpipe just as soon as the spring thaw comes around. I appreciate your flat out honesty. That's how you earn customers and you are certainly making a loyal customer out of me. Thanks for putting out the best products out there for the tuning world."
:I purchased an AP for my 05 LGTW yesterday. A big thanks to Geoff for the great customer service. He walked me through the installation and showed me some of the features. I took the car for a drive today and an very excited with the added performance. I'll be back for more upgrades soon. Thanks again!"
Matt- 05 LGT
"I wish I didn't wait so long to divorce my kinda useless flasher and upgrade to the most useful tool I have for my car. The new Accessport is much faster at flashing and loading than the old version 1, it doesn't need a serial port, and I think its easier to use than most dealer scan tools, that do less. Thanks COBB for the Accessport. I was about to give up on my car, sell out and retrograde. Now I can monitor and check the state of my engine and all sensors. I was able to see that my current tune is very modest and keeping my engine running healthy. I have a revived hope for the new year, new parts and a pro tune down the line. Nobody can leave good enough alone for long. Although Id rather have a EF civic 4wd wagon or CRV than an EVO, I still rep Mitsubishi turbo's, just for the wastegate actuator adjustability and model variations/hybrid possibilities. I hate to say it, but I am "partially" powered by Mitsubishi. All I got to say is Subaru engines are so good Toyota wants to use them. Thanks for all the hard work making it a seamless upgrade from version 1 to 2. Very Satisfied Customer!"
J. Burley. 02 WRX hybrid wagon
I recently visited Cobb Tuning Socal's facility to purchase some RBF600 brake fluid. I have to say that a facility is top notch and the staff is very friendly and professional. I was given a tour of their garage and dyno room. When I walked in there was no sales staff as they were out to lunch and had to wait a few mins. Upon their return they apologized and we began to ring up my purchase. As we were talking I mentioned I wanted to baseline my car for future mods. Jon and his colleague offered to give me a free baseline since I had to wait for them to get back. I was more then happy to oblige. They also mentioned that they had not dynod a stock 2012 yet.
So Jon strapped my car to the dyno and Steve was nice enough to get footage of the dyno pull. The results can be found in the attached image. The car made 479whp and 485 lb/ft of torque on their Mustang Dyno.
Suffice it to say they seem like a great group of guys that will be getting my business in the near future. I would recommend these guys to anyone just based on the level of service I received, when all I went in to purchase was 50$ worth of brake fluid."
"I just want to say hello as a new user of COBB access port on 335I, and just want to share my extremely positive experience of the guys at COBB. I always believe that you don't know good customer service until something goes wrong. In this case it definitely happened through no fault of COBB. I was getting my AP delivered to New York and UPS lost the first one due to some address misunderstandings and UPS taking the wrong decisions, and then losing the package for a week or so. Chris at COBB went above and beyond to ensure I got my AP - thank you! Also when presented with an unrecognised ROM I received a new beta firmware within two working days of emailing it to COBB. Exceptional! Anyhow, long story short I now have AP installed on my BMW, a tankful of 99, & looking forward to a refreshed driving experience. no warning lights so far. Thank you"
"... Cobb's level of customer support is a shock; absolutely amazed by it. Period. Don't see it very often these days, unfortunately."
"Just finished driving around the streets and freeways of the OC enjoying my new mods and re-tune. More details to be shared later (as it's pretty late) but I did want to take a minute and recognize the guys over at Cobb SoCal. Not only did they deliver the expected flawlessly (great parts, great tune, and great advice on mods based on my specific needs for the car), they also delivered a level of customer service that was completely "above and beyond". I'm talking about things like arranging transportation to my hotel after dropping off my car, accomadating my last minute request to have parts installed and have the car tuned on an already busy weekend, and leaving a family members wedding to meet me at the shopm to allow me to pick up my car at 11pm, then staying at the shop another hour to walk me through the upgrades and the plan for my old parts. Ultimately, Jon, Ant, and team collectively went out of their way to ensure that I wasn't just happy with my car, but also my experience with their shop.
Thanks again guys and you've truly earned a customer for life! What's a six hour drive down from the bay when you get service like this."
"Okay so i sent the ECU and AP to Cobb in Austin Texas USA from Mississsauga Ontario Canada on Monday at 2 pm... I got it today, Wednesday at 12 pm. That's 70 hours... Cobb should seriously run the world, the customer service and warranty is unbelievable! I have never had a better customer service in my life, i was considering crawford exhaust system, but with this kind of service Cobb deserves my business..."
"Also you guys are freeking amazing. This LC4 update makes it like a new car. It is so much easier/less stressful to drive. Totally worth the cost. Been telling everyone who will listen, how amazing it is. Shame on Nissan for not offering the update, thankfully you guys are here to pick up their slack. Thanks for making me love the car all over again! :)"
"My 2012 WRX was beta tested on monday (stage 2 + SF). I am very happy with the performance of the car. The torque gain is incredible! Feels like a monster now! The guys at cobb tuning (austin) are awesome! their customer service is second to none. I think I have a permanent grin now :-)..."
"Thanks for the response to my question regarding flashing the ecu on my WRX in winter or waiting for spring. Your customer service is excellent, great job advocating for suby lovers everywhere. You are always fast to respond to any post regarding COBB products. You have a customer, fan for life!!"
PM on Nasioc
"Thank you very much to all the COBB Tuning team for the excellent work on my STi 2011 +640 WHP. Especially to Chris Fleming, Calvin Dotson, Chris Haag, Billy Brooks, Chris Johnson and Trey Cobb... Thank you COBB Tuning Plano.... Greetings from Mexico."
Orestes (Mexican big HP STI)
"I really appreciate all you and cobb have done for my car. I am a very happy customer. I hope to get the (PERRIN) intercooler on and leak tested by the weekend. If I can't get it to work, I will just keep my current setup, as I am extremely happy with it :)."
I'm writing this to let you know how excellent Stephen Le was with his customer service. He was very friendly and also extremely helpful while I was e-mailing him. If there is any way that you can reward him, please do so.
"Car feels great, Lance. Super smooth power.
Also, the EWG? I am not sure why everyone thinks it's such a big deal. I can barely tell when it opens.
Engine bay: wow, talk about buttoned down. It looks like not much is going on in there...I like it!
Thank you and your crew for such great work. I look forward to tracking this set-up. The rest of the winter will be suspension stuff.
Just wanted to report back to you about my gas mileage.
Went to Phoenix [ 400 miles ] with the stock BMW tune installed and got 24.5 mpg cruising around 75-80mph
While I was there I installed your Stage 1 tune and coming home I got 27.1 mpg driving the same speeds but
in the opposite direction. That's approx 10% better than stock.
I couldn't believe it.
Way to go Cobb."
Thank you for getting back to me so quickly and answering all my questions. I've always had issues when I do email inquiries and not having every question answered. You have me sold. You guys have my buisiness for life. Is there anyway you can notify me when the 2011 Accessport is out of beta?
I just wanted to let you know that my AP arrived today!
It looks great and works fine. I am very grateful. Your service is just so good. Please let the guys know.
Good support is what determines a good company and bad support often spoils even a good product.
Thanks again, "
I couldn't be more pleased with the purchase of the Accessport for my BMW 135i. I wanted to increase the performance of the car w/o completely modifying the car. I also wanted to make sure the car was still suitable for daily driving (I perform a lot of highway driving.) Your product was extremely easy to install, and I was thrilled with the instant performance it added to my 135i. (I actually was somewhat annoyed with BMW for delivering this product not at its full potential.) My 135i was very enjoyable to drive prior to the reflash, and now it is even more so. I chose the stage 1 sport map, which gives me greater torque and power, yet even smoother acceleration. This was money extremely well spent. Thank you for this product!
With warm regards,"
"Ian thank you! You have earned my business I will buy everything Cobb tuning! Please make sure you tell your boss how proud he should be in having such an excellent service that was provided by you ! Take care! Will contact you if I have any problems with install!
Fernando G. - 2011 WRX