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Job Listings For Cobb Austin TX
Customer Service Representative

Position Overview: 

COBB Tuning, a leading performance automotive company, is a young, dynamic company with a reputation for excellent customer service in our industry. Our goal is to cultivate loyal customers by providing the best products on the market with expert customer service to back it up.

DUTIES & RESPONSIBILITIES:

  • Confidently assist customers directly by phone, online, or in-person
  • Record detailed customer and vehicle information as well as issues in a variety of Software systems
  • Remotely troubleshoot product and vehicle operation with tailored responses
  • Gauge customer goals and advise on vehicle builds and performance hardware selection
  • Accurately process orders and payment transactions
  • Record and internally communicate details of inquiries, comments, and complaints
  • Ensure customer loyalty with exceptional service

REQUIREMENTS:

  • Coachable can do attitude
  • Working on site at COBB HQ, remote work is possible
  • Strong enthusiasm for automotive performance
  • Confident computer skills with attention to detail
  • Exceptional organizational skills
  • Professional oral and written communication
  • Strong desire to exceed the customer’s expectations
  • Take ownership of issues and drive to completion
  • Mechanical ability a plus (has installed parts on their own car)
  • Familiarity with Accesstuner, Zendesk, Jira, Netsuite, and GoogleDocs a plus

PHYSICAL DEMANDS:

  • Must be able to lift at least 50 lbs.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.  While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

WORK ENVIRONMENT:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.

COMPENSATION:
Starting pay at $19+/hr.
$500 sign on bonus upon hire!

Please submit a cover letter with your resume.

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